Customer Satisfaction Questionnaire

Please help us to improve our service by spending a minute or two completing the form below.
Please indicate your level of agreement on a ‘negative to positive’ scale of 1 to 10 for example, 1 = I disagree completely, 3 = I disagree mildly, 5 = I neither agree nor disagree, 7= I agree somewhat and 9 = I agree very strongly (or use any number in between these to represent your level of agreement.) Thank you in advance for your time.

OFFICE ENQUIRIES	Negative -> Positive
OFFICE ENQUIRIES	1	2	3	4	5	6	7	8	9	10
Staff were polite
I was dealt with efficiently
Procedures were made clear

ESTIMATING	Negative -> Positive
ESTIMATING	1	2	3	4	5	6	7	8	9	10
The manager arrived on time
My questions were answered well

TREE WORKS	Negative -> Positive
TREE WORKS	1	2	3	4	5	6	7	8	9	10
The team arrived on time
The staff were polite and courteous
The work was completed correctly
The work was of good standard
The debris cleared and tidied up well

STUMP GRINDING	Negative -> Positive
STUMP GRINDING	1	2	3	4	5	6	7	8	9	10
The work was completed correctly
The debris cleared and tidied up well

GENERAL
	Yes	No	Not Sure
Would you use Connick Tree Care again?
Would you recommend Connick Tree Care to others?
Do you think Connick provides good value for money?

Name

Invoice Number Ref

Have you any general comments or any suggestions how Connick Tree Care could improve our service?

Leading Tree Surgeons in the South-East of England Call Us Today - 0800 975 4535